Video: Veteran’s Futile Call to VA Prompts Congress Members to Act

February 25, 2016

Video: Veteran’s Futile Call to VA Prompts Congress Members to Act

The viral video below showing a veteran's futile call to the VA trying to schedule a doctor's appointment has been shared has been shared over 24,000 times and viewed almost 969,000 times after being posted on the Facebook page of Congressman Seth Moulton (D-MA).

In the video, you see Army veteran Dennis Magnasco trying to schedule a doctor’s appointment at his local VA hospital. That phone call, which should have taken a few minutes, turns into a frustrating, endless stream of automated audio messages.

As frustrating as those automated messages are, it becomes even more maddening when Magnasco is looped back to the beginning of the original recording, again and again.

This problem of just getting an appointment at the VA is one that the veteran said he has heard many other veterans repeat quite too often.

Magnasco, who served as an Army infantry medic, works as a district representative and veteran’s liaison for Congressman Seth Moulton (D-MA).

According to an ABC News report, the issue is one Moulton, a fellow veteran, has been working to solve. He introduced the Faster Care for Veterans Act last month with Congresswoman Cathy McMorris Rodgers (R-WA). The bill is designed to improve the way veterans access health care by introducing self-scheduling technology that could be used on a smartphone or computer. The legislation is expected to receive a hearing in mid-March.

Why We Need the Faster Care for Veterans ActWatch as Dennis, Army veteran and one of the District Representatives on my staff, tries to schedule his doctor's appointment at the VA. This is unacceptable. Our returning service men and women deserve better. I'm committed to doing everything I can to improve this flawed system and introduced the bipartisan Faster Care for Veterans Act to bring veteran health care into the 21st century. #fastercareforvets
Posted by Congressman Seth Moulton on Wednesday, February 10, 2016

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