FAQs | Healing Heroes Network | herogiveaways.com


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We gratefully accept Visa, MasterCard, Discover and American Express, as well as PayPal.

Yes, your donation is tax-deductible to the fullest extent of the law. Please feel free to use your emailed ticket confirmation as your donation receipt for your tax records. (For additional information, please check with your accountant.)

Your ticket chances will be sent to the email address specified during the order. The drawing will be conducted electronically. The amount of ticket chance numbers you receive correspond to which donation package you select. For example, if you select "1 Ticket for $10" you will receive one ticket number; if you select "5 Tickets for $40" you will receive five ticket numbers. The system will automatically send you an email confirming your donation and ticket chance(s), so please be sure to enter your email address correctly!

If you have not received an email confirming your entry after 24 hours of ordering, please check your spam or junk mail folder. If you are unsuccessful in finding your email, please use the "Contact Us" page on our website to request additional assistance at any time, or call us at (727) 781-0066 Monday - Friday, 9:30am - 4:30pm EST.

The procedures for entry without donation are described in the Official Rules under the heading "HOW TO ENTER."

All requests for refunds on credit card orders will be honoured for the duration of the current running campaign. Use the Contact Us page on our website, or call us at (727) 781-0066 Monday through Thursday from 9:30 AM to 4:30 PM EST and Friday from 9:30 AM to 4:30 PM EST to request a refund. You'll receive an email confirmation of the credit card refund and your entry will be cancelled promptly. Refunds will not be granted for tickets after the current Giveaway entry deadline of January 12, 2016.

Yes you can! There is a printable entry form on our website. Go to the Get Tickets page and click the link in the left hand corner "Mail In Entry Form." Simply complete the form and mail with your check or money order to the address on the form (you may also use this form to pay by credit card). Be sure to make your check payable to "Healing Heroes Network."

All deadlines are specific to each individual giveaway.

We will notify the lucky winner using the contact information provided in the entry form (phone number, email, and address). Please make sure to enter your information correctly so you can be contacted if you are the lucky winner.

All Winners will be announced two weeks after the giveaway has ended.

Once you have made a ticket donation, you will receive an email confirmation. Your email confirmation serves as your receipt and includes your ticket chances. We do not issue physical tickets. As a non-profit organization, confirmation is sent via email to help keep our expenses to a minimum.

Please be assured that our site is secured, and our credit card transactions are processed through the "Authorize.Net" system (you may click on the "Authorize.Net" link at the bottom of each page for more details), or through a PayPal account. Hero Giveaways never stores any credit card information.

Yes, you may order for another person. Please enter your billing information under where it says "BILLING ADDRESS." Please enter the information of the person you are ordering for under the heading "SHIPPING ADDRESS."
However, when ordering, the email tickets and confirmation will be sent to YOUR email. At this point, simply forward the email confirmation to your friend or present the receipt as a gift at your convenience.

There is no limit or cap on tickets for the drawing.

We posted the winner's name and ticket number on our website, Facebook, and by email to our supporters. For additional information on past Giveaways, please visit our Past Winners page at: https://www.herogiveaways.com/pages/past-winners.

Merchandise Questions

Our clothes tend to range from Small - 5XL, depending on availability. For measurements of shirt dimensions, please see our size charts on product description pages for more information.

Yes, promo codes can be used with merchandise orders. A promo code is not required.

Our shirts are printed in the United States. Our T-shirts are the Gildan brand, a leading supplier of blank active wear for finishing to other companies, with manufacturing facilities in Central America and the Caribbean. As a non-profit, our intent is to keep our expenses down to maximize resources for our service members, but we are in the process of researching other options made entirely in the USA.

At this time we are unable to take mail orders for merchandise, but we will be happy to take orders over the phone. Please feel free to call us at (727) 781-0066 Monday-Friday between 9:30am-4:30pm EST.

For best results, we recommend washing your T-Shirt inside out and in cold water.

Upon placing your order, please allow 5-7 business days to process, or allow up to 10 days to deliver.

Is your question not posted here? Please feel free to Contact Us for more information.